Shipping & Handling
We try to keep it simple. Most items will ship USPS first class or similar. Current rates will be displayed during the checkout process. Please remember to always allow an average of 2 – 4 weeks for all deliveries to arrive. They usually don’t take that long, but better safe than sorry. If you are overseas and wish to purchase an item, feel free to contact us and we can probably point you to a local distributor in your area.
Please note: Due to Sales Tax licensing requirements setup by the state of Kansas, we do not ship to the state of Kansas. Orders received with a Kansas shipping address will be cancelled and refunded. Additionally, we do not ship to APO, FPO or PO Boxes nor do we ship outside of the USA.
Order Status
If your order has not arrived, please email orders@redredgroove.com to request the status. If you have created an account, you can also view the status of your order in the My Account section of our website. Average response time to inquiries is usually less than 1 business day. If an order does not arrive within 10 business days after its tracking number reports it should arrive (in other words, if it is lost in the mail), we will either send a replacement (if available) or issue a refund.
If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed by your customer, it’ll be returned to the default return address and can be re-shipped within 3 weeks of its return. Please note that you will be responsible for re-shipping costs if the item was not able to be delivered due to wrong address bring provided or if the package was not claimed.
Returns & Refunds
We do not accept returns unless an item arrives damaged or defective. If your order arrives damaged or defective, please notify us by email at orders@redredgroove.com within 5 business days of its arrival and we will send a replacement (if available) or issue a refund. If applicable, please include a picture of the damaged package / item when emailing.
We do not accept returns or issue refunds for ordering the wrong size or buyers remorse. Please double check your order details before placing an order. If you accidentally order the wrong thing, email us ASAP and we’ll try to catch it before it goes into production. If we can catch it, great. If the order has already moved into fulfillment (usually within 12 hours), we will not be able to cancel the order. Unfortunately, since most of our items are made on demand, just for you, after you place the order, we are not able to simply re-stock items and sell them to someone else. Therefore, we do not issue refunds on these incorrectly ordered items.
Terms & Conditions last updated: May 28th, 2021.